Do you allow assistance dogs on-site?

Yes, we allow the following:

  • Registered guide dogs
  • Hearing dogs
  • Medical alert dogs
  • Support dogs

Please contact us in advance after booking your visit and provide your booking confirmation number so we can make a note on your record that you will be bringing an assistance dog. If available, please bring formal ID for your assistance dog on the day.

**No other pets or dogs are permitted on-site due to the working nature of the set.

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Related FAQs

Yes – The Coronation Street Experience is fully accessible, including the Visitor Centre and Exhibition area, located on the first floor, with access to a lift if required. The external street tour takes place on a working set, which includes cobbles, kerbs and uneven surfaces. Wheelchairs, mobility scooters, and walking aids are welcome, but due to safety regulations, we are limited to 1 wheelchair or mobility scooter user per tour.

If you have already booked and require wheelchair access, please ensure you have booked the appropriate ticket. If capacity has been exceeded, it may be necessary to adjust your tour time or reschedule your visit to another date or time. Please get in touch with us for assistance.

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Guests who require assistance are entitled to one Free Carer Ticket per full-priced ticket.

  • This must be selected at the time of booking.
  • If a carer ticket needs to be added later, please contact us directly so we can add this on to your booking – no refunds will be issued retrospectively.
  • Acceptable proof of eligibility includes: PIP, DLA, Access Card, Attendance Allowance, or a Blue Badge.
  • The guest receiving support must attend for the carer to be admitted free of charge. The guest receiving support can choose whoever they would like to attend along with them; they do not have to be a registered carer.

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Yes, a printed script of the tour is available upon request. Please ask Admissions when you arrive.

Accessible toilets are available in the Visitor Centre before and after your tour. As the tour takes place on a live working set, there are no toilet facilities available while on the tour route. If a guest requires the facilities during the tour, they will need to be escorted off the set by a member of staff and may miss part of the experience.

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