I haven't received my booking confirmation - what should I do?

Please check your spam or junk email folder as the confirmation email may have been filtered there. If you still cannot find it, please email us at info@coronationstreetexperience.co.uk with as many booking details as possible (name on booking, booking reference number and the date/time) for us to look into this for you.

Please allow 3-5 days for our team to respond. We always recommend creating an account with us so you can obtain your confirmation at your convenience. You will also be able to reschedule your tickets if required.

Please note, for safety and security reasons, we do not share booking information without the direct written permission of the lead booking holder.

GDPR Notice – Booking Information

To ensure the safety and security of all guests and to remain compliant with the General Data Protection Regulation (GDPR), please note the following regarding booking information:

Confidentiality
All booking data is treated as strictly confidential.

Third-Party Requests
To protect the privacy of our visitors, we are unable to share or discuss booking details with anyone other than the individual who made the reservation.

Authorisation
Booking information will only be released to a third party where we have received written permission from the lead booking holder.

Important Note
Please ensure that the lead booking holder is present or contactable for any enquiries relating to the reservation, to avoid delays at check-in.

Related FAQs

Ticket prices vary depending on the type of experience you choose – Guided Tour, Star Tour, or Exhibition-only. For the most up-to-date pricing and availability, please visit Book Now | The Coronation Street Experience

Yes! Children are very welcome at the Coronation Street Experience. All guests aged 16 and under must be accompanied by an adult aged 18 or over. Children under 4 can attend free of charge, but still require a Free Child Ticket, which can be selected during booking.

Please note: To purchase a Child Ticket (ages 4-16), the system requires at least one Adult Ticket be included in the same transaction.

There is no public on-site parking at The Coronation Street Experience. However, various nearby car parks are available, with the closest being next door at the Imperial War Museum (private carparking charges apply). Please allow enough time to park and walk to the site – we recommend arriving 15 minutes before your scheduled tour time. Please see parking and travel information here: Plan Your Visit | The Coronation Street Experience

If there is availability for your chosen time slot, you can book additional tickets through our website as a separate transaction. However, please be sure to select the same date and timeslot as the original booking. If the timeslot is greyed out or not showing, it is fully booked and no longer available. If you require a child ticket to be added on, or are unsure and need assistance, please feel free to contact us. Whilst we can’t guarantee availability, we will do our best to assist.

Yes, you can reschedule your visit up to 48 hours before your scheduled tour via your online account. Please note that a £10 administration fee applies: Please visit Manage My Booking for further information. 

If you need to reschedule within 48 hours of your visit, you cannot do this via your online account. Instead, please contact us directly, and we will assist you during our email operation hours – Monday to Friday, 9 am to 5 pm. Rescheduling is at the discretion of management. Please note that a £10 rescheduling fee will apply.

Please note that for bookings made via third-party voucher providers, we are strictly unable to offer reschedules or transfers once your scheduled date has passed. To ensure you don't miss out on the magic, please double-check your tour details before arrival, as these bookings are final and cannot be revalidated once the session has expired!

Please note that our tours operate within a live TV filming site. Due to the unpredictable nature of production schedules, bookings may be cancelled or postponed up to 12 hours before your scheduled tour time.

In the event of a change to your booking:

  • Direct Contact: We will endeavor to reach out to you directly via the email or phone number provided at the time of booking.
  • Rescheduling: We will prioritize moving your booking to the next available date that suits you.
  • Refunds: If we are unable to find a suitable alternative date, a full refund will be issued.

We recommend checking your messages prior to travel to ensure you have the most up-to-date information regarding your visit. We appreciate your understanding and cooperation in keeping the magic of television running smoothly!

Extras purchased during booking, such as Guidebooks, souvenirs or photo bundles, must be collected/redeemed at the Attraction on the day of your visit. We do not send out physical extras by post.

We strongly recommend booking in advance as availability is limited and we often sell out prior to the day. Walk-ins are welcome, but not guaranteed entry.

Our bundle ticket gives you access to both the Coronation Street Experience in Manchester and the Emmerdale Village Tour in Leeds at a discounted rate.

How it works:

  • At checkout, you’ll select a date for your Coronation Street tour.
  • After checkout, you’ll receive a confirmation email along with a voucher for the Emmerdale Village Tour.
  • You must redeem your Emmerdale voucher on the Emmerdale Village Website to secure your tour: Redeem Your Voucher | Emmerdale Village Tour

Important to know:

  • Tours take place in two different locations. The Coronation Street Experience is located in Manchester, while the Emmerdale Village Tour is located in Leeds. No transport is provided between each location. Guests are required to arrange their own travel.
  • Many guests choose to visit on tour on a Saturday and the other on Sunday due to the distance between them.
  • Vouchers are valid for 12 months from the date of purchase and must be redeemed for a date that occurs before the expiry date.

Please note: bundle tickets apply to Guided Tours only. Star Tours are not included and cannot be upgraded from a bundle ticket. Star Tour tickets must be purchased separately.

If a timeslot is greyed out or not showing during the booking process, this means it is either fully booked and no longer available, or the specific ticket type you are trying to purchase is currently unavailable for that date or time.

Tickets are non-refundable and non-transferable. We recommend reviewing the full T&Cs before purchase. Exceptions may only be made at our discretion in very exceptional circumstances.

How can we help?

ITV CSE Support Photo 19

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