My voucher won't work or let me book - what can I do?

If you are experiencing issues with your voucher, please ensure you are doing the following:

  1. Copy and paste the code correctly with no additional spaces or typos.
  2. Use the following link to redeem your voucher and select the correct voucher issuer – Coronation Street, Virgin Experience Days, BuyAGift, etc.: Redeem Your Voucher | Coronation Street

If dates are not showing up, the following could be the reason(s) why:

  • Vouchers must be redeemed for a date that occurs before the expiry date of the voucher.
  • If the date you are looking for is within the valid period of the voucher and still not showing, then we are fully booked or closed for filming.

If none of the instructions above help resolve the issue, please reach out to us for assistance.

Related FAQs

1. Exhibition:

    • Includes access to the Exhibition, cinema and gift shop
    • The Exhibition takes place on weekdays only

2. Guided Tour: 

    • Includes access to the Exhibition, cinema and gift shop with a 90-minute tour of the outdoor set
    • The Guided Tour takes place on weekends and selected bank holidays only

3. Star Tour: 

    • Includes access to the Exhibition, cinema and gift shop with a 90-minute tour of the outdoor set and a meet and greet with a mystery cast member
    • The Star Tours take place on weekends only

Voucher extensions are not guaranteed and granted only in exceptional circumstances, at the discretion of our team. If you believe you have a valid reason, please contact us directly with your voucher details and reason for the extension request.

Please note: extensions can only be considered for vouchers purchased directly through us. While we are unable to extend third-party vouchers, we’re happy to assist where possible.

  • If you have purchased your experience through a third-party vendor (such as Virgin Experience Days, Buyagift, or Groupon), please note that their specific Terms and Conditions apply to your purchase.
  • Extension Requests: As your contract of sale is with the voucher provider, we are unable to extend the validity dates of these vouchers directly.
  • Contact the Provider: For all inquiries regarding voucher extensions or expiry dates, please contact the original provider directly.
  • Validation: Once your provider has granted an extension, you will be able to book your preferred date through our standard redemption process, subject to availability.

Gift vouchers purchased directly through us are valid for 12 months from the date of purchase. This means your visit must be booked and take place before the expiry date. Once a voucher expires, it cannot be reinstated.

As part of our effort to remain environmentally conscious, all vouchers are delivered electronically via email. We do not send physical vouchers in the post.

As part of our commitment to remaining environmentally conscious, our standard practice is to deliver all vouchers electronically via email. This approach helps us significantly reduce paper waste and ensures you receive your booking confirmation instantly without the need for physical transport.

However, we understand that sometimes you might want a tangible gift to present to someone special. We are pleased to offer the option to have your voucher printed and delivered in a premium physical voucher wallet for an additional fee to cover materials and postage. You can easily select this "Post Voucher" option during the checkout process, or you can contact our team directly to upgrade an existing digital order. Please allow 7-10 working days for delivery. 

Yes, upgrades may be possible depending on availability. Please contact us directly with your booking or voucher details, and we’ll advise on the next steps.

Please note: Only vouchers purchased directly through us are eligible for an upgrade. Vouchers issued by third-party providers cannot be upgraded.

Yes, we offer a 15% discount on Guided Tours for Blue Light cardholders and NHS workers.

To qualify:

  • The eligible individual must be present on the day of their visit with a valid ticket for themselves.
  • Valid NHS or Blue Light ID (or current proof of employment documentation) must be shown at admissions upon check-in.
  • The discount does not apply to Star Tours or gift vouchers.

If you upgrade to a Star Tour later, the full Star Tour price will apply.

To use the discount, enter code BLCSE15 at checkout.

Our bundle ticket gives you access to both the Coronation Street Experience in Manchester and the Emmerdale Village Tour in Leeds at a discounted rate.

How it works:

  • At checkout, you’ll select a date for your Coronation Street tour.
  • After checkout, you’ll receive a confirmation email along with a voucher for the Emmerdale Village Tour.
  • You must redeem your Emmerdale voucher on the Emmerdale Village Website to secure your tour: Redeem Your Voucher | Emmerdale Village Tour

Important to know:

  • Tours take place in two different locations. The Coronation Street Experience is located in Manchester, while the Emmerdale Village Tour is located in Leeds. No transport is provided between each location. Guests are required to arrange their own travel.
  • Many guests choose to visit on tour on a Saturday and the other on Sunday due to the distance between them.
  • Vouchers are valid for 12 months from the date of purchase and must be redeemed for a date that occurs before the expiry date.

Please note: Bundle tickets apply to Guided Tours only. Star Tours are not included and cannot be upgraded from a bundle ticket. Star Tour tickets must be purchased separately.

How can we help?

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